| 1 | [Transition] Let's look at two domains where agents have proven particularly valuable. |
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| 3 | Customer support is a natural fit — conversations require both dialogue and action. Tools pull customer data, handle refunds, and access knowledge bases. Some companies are so confident in their agents that they charge only for successful resolutions. |
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| 5 | Coding agents have shown remarkable potential. The key advantage: code is verifiable through automated tests, creating a natural feedback loop. Anthropic's own agent solves real GitHub issues from pull request descriptions alone. |
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| 7 | One fascinating insight from their experience: they spent more time optimizing their tools than the overall prompt — a testament to how important ACI design is. |
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| 9 | Key points: ① Customer support: natural conversation + actions ② Coding agents: verifiable + iterable ③ Tool optimization > prompt optimization |
| 10 | Duration: 2 minutes |